1 – WHAT ARE THE METHODS OF PAYMENT?
VISA AND MASTERCARD
2 – WHAT ARE THE ORDERS PROCESSING METHODS?
Shipping by Carrier
3 – CAN YOU TRACK THE STATUS OF YOUR ORDER?
Through your tracking number.
4 - SHIPPING & RETURNS
I want to return my purchase! What do I do?
You should send us an email at email@example.com
You may receive a refund of your purchase price, once the item has been returned in its original condition. If we analyze the returned part and notice that it was already worn, we will not accept them. The items will be sent again to the customer. After we receive the items and after checking that the order is in perfect condition we will proceed with the refund without shipping costs.
I'm not sure if I like the color of the hat I bought can I exchange it for another one?
Yes you can.
If you are interested in a different size, colour or style, please return your item so that we can exchange it. You should request the exchange of your order by e-mail, in order to indicate the product you wish to exchange: firstname.lastname@example.org
We do not support shipping costs for exchanging products and we can only exchange your order for products that we have in stock.
The Customer has 14 days from the day of delivery to inform us about your intention to exchange the product purchased on our Website.
Returns & Enchanges condition:
– Items must be returned to us in perfect condition.
– Make sure all products are exactly as you received them, with tag and seal still attached.
Please send the package to: Welcome To The Love Club, Lda
Rua São Mamede Lote 7, 4745-456 São Mamede Coronado
If you are outside the EU at the post offices, clarify on the customs declaration, outside the returned package — “RETURNED GOODS” and declare 0€ to avoid any additional customs charges. We are not responsible for any charges on packages returned by customs. (If you don’t do this we may never receive the package and we cannot make a refund). All return shipping costs are to be covered by the customer.
Do I need to pay taxes?
When placing an order at www.welcometotheloveclub.com, the customer is responsible for any duty, taxes, and customs requirements or other like taxes, fees, levies, costs or expenses associated with your order.
Welcome To The Love Club Cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made.
The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
How can I get assistance if I need it?
You can email us at: email@example.com. (we will answer you from Monday to Friday, 9 am – 6 pm, Lisbon hour).
We will love to help you with any question you may have.
5- ANY OTHER QUESTIONS
Do not hesitate to contact us, through our email: firstname.lastname@example.org